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Privacy Policy

AgazLink — Effective date: October 27, 2026

1. Introduction

AgazLink ("we," "our," or "us"), operated by Codegrafts, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use the AgazLink mobile application and related services.

By using AgazLink, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the app.

2. Data We Collect

We collect the following categories of personal data:

  • Account information: Full name, email address, phone number, and profile photo.
  • Authentication data: Passwords (stored as hashed values), verification codes, and sign-in session identifiers. Signup and password-recovery verification codes are delivered to your phone number through WhatsApp.
  • Profile and verification details: Date of birth, gender, city and sub-city, religion, household size and household member information, and national ID images or documents provided when completing your profile or requesting verification.
  • Booking data: Service requests, booking history, addresses, and scheduling preferences.
  • Device & usage data: Push notification tokens, technical identifiers, app version, OS type, search requests, crash reports, diagnostic logs, and feature interaction events. Diagnostics may include masked session replays used to investigate errors and improve the app.
  • Communications: In-app messages and support requests, including messages sent to our support team.

3. How We Use Your Data

We use your data to:

  • Create and manage your account, verify ownership of your phone number, and protect account access.
  • Review profile and identity information and process verification requests.
  • Automatically pre-screen uploaded national IDs to check that the document is readable, unexpired and matches the name on your account. This check can ask you to upload a clearer or correct document, but it never approves a profile; every profile that passes is reviewed by our team.
  • Match you with suitable housekeeping service providers.
  • Process bookings and send booking-related notifications.
  • Deliver in-app chat messages in real time.
  • Improve app performance and user experience.
  • Send important service updates and security alerts.

We do not use your data for advertising or sell it to third parties.

4. Data Sharing

We share your data only in these limited circumstances:

  • Service providers: We share relevant booking details with the housekeeper you engage.
  • Hosting and database providers: GoDaddy hosts our backend and Neon provides our database infrastructure.
  • Messaging and notifications: Ably supports real-time in-app messaging. WhatsApp, operated by Meta, delivers verification messages through our self-hosted Evolution API service. Expo and Google Firebase Cloud Messaging support push-notification delivery.
  • Identity document screening: Anthropic processes national ID images or documents you upload to extract the details printed on them for the automatic pre-screen described above.
  • Diagnostics: Sentry processes crash reports, diagnostic events, and masked session replays to help us investigate errors and improve reliability.
  • Legal requirements: We may disclose data if required by law or to protect our users and services.

5. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by applicable law or for legitimate business purposes (e.g., resolving disputes).

To request deletion from the web, visit our AgazLink account and data deletion page.

6. Security

We implement industry-standard measures to protect your data, including TLS encryption in transit, bcrypt password hashing, and HTTP-only cookies for session tokens. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your account and associated data.
  • Object to certain processing activities.

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

8. Children's Privacy

AgazLink is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or by email. Continued use after an update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Codegrafts
Email: privacy@codegrafts.com